Chimney Safety Institute of America (CSIA)
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CSIA Ethics Violation Procedure

If you believe that an CSIA Certified Chimney Sweep has violated the Code of Ethics, please complete the CSIA Ethics Violation Report form (below) and return with documentation to the CSIA office at the address listed to put the following procedure in motion:

​
1.  Complainant will fill out a CSIA Ethics Violation Report and send the completed form to the CSIA office. Note: A $100 filing fee is required of sweeps that file a complaint.    If the respondent is found to have violated the CSIA Code of Ethics, the fee will be refunded. No fee is required of homeowners filing a complaint

2. The grievance will be forwarded to the Ethics Committee Chairperson, who will in turn review, the complaint with the CSIA staff liaison. If a possible violation has occurred, the respondent will be sent a response packet by certified mail, including a respondent cover letter, a response form, and all material submitted by the complainant. The respondent will have 30 days from date of letter to complete and return the response packet.

3.  Upon receipt of the respondent’s packet, all documentation will be forwarded to the chairperson for distribution to committee members. If the respondent fails to respond within the required time period, the Ethics Committee will determine that respondent does not contest any of the complaints against him/her, and will continue with the review process. The Ethics Committee Chairperson or his designee will send a copy of the complaint to all committee members. 

4.  Within 30 days of receipt of the packet, the committee shall review all materials and come to a consensus recommending action to be taken. The chairperson will forward said consensus to the CSIA staff liason. A letter will be drafted under the chairperson’s signature and will then be sent to the complainant and respondent informing them of said consensus and recommendations. An explanation of the appeal procedure will be included with the letter mailed to the respondent and complainant.

5.  If an appeal is received the other party shall be notified. All documentation shall be forwarded to the CSIA directors for consideration of the appeal at the next regularly scheduled Board meeting.   Once a Board decision is reached, a letter shall be drafted and sent by the President or Executive Director informing both parties of the decision.

​Note:  
  1. All original paperwork shall remain at the CSIA office.
  2. Any contacts with either party shall he noted and kept with the original file.
  3. Any sweep instituting a complaint toward another sweep shall enclose a $100 filing fee. That fee will be returned if the consensus is in the complainant’s favor. Consumers will not be charged a filing fee.
  4. Any party appealing the decision of the committee will be required to pay a $50 non-refundable filing fee for processing the appeal.
download the ethics violation report form
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2155 Commercial Drive  |  Plainfield, IN 46168
 (317) 837-5362 | office@csia.org
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  • Homeowner Resources
    • Chimney Safety Week
    • Community Resources
    • How to Hire a Chimney Sweep >
      • Multiple Estimates - Now What?
      • About Chimney Inspections
    • Why CSIA Credentials are the Industry Standard >
      • How do Chimneys Work? Design & Function of Chimneys.
    • About Your Chimney & Venting System >
      • Anatomy of Your Fireplace
      • Chimney Liners
      • Chimney Safety Overview
      • Gas Appliances
      • Oil-fired Appliances
      • Water & Your Masonry Chimney
    • The Facts About Chimney Fires
    • Properly Storing & Burning Wood >
      • How to Select Firewood
      • How to Build a Top-Down Burn
      • Installing Woodstoves and Inserts
      • Handling Wood Ash
    • Clothes Dryer Safety
    • Chimney Swifts
    • FAQ
  • Get Certified
    • CSIA National Training Academy
    • CSIA Certified Chimney Sweep
    • CSIA Certified Dryer Exhaust Technician
    • CSIA Certified Chimney Specialist
    • CSIA Master Chimney Sweep
    • Renew Your Credential
    • CSIA Exam Administration
    • Accepted Exam Proctors
    • Proctor Free
  • Education
    • CSIA Event Calendar
    • Class Schedule
    • In-Person Training >
      • CSIA 4-Day Workshops
      • Chimney Documentation to Reduce Liability & Increase Profits
      • Installing and Troubleshooting Gas Hearth Appliances
      • Chimney Science
      • Masonry Repair for Chimney Professionals
      • Rope Access and Safety
    • CSIA eLearning >
      • Subscription
      • À La Carte
      • Online Chimney Physics
      • Lining Masonry Chimneys with Stainless Steel
      • Certified Chimney Sweep® CVE Online Review - NEW
      • Certified Dryer Exhaust Technician® Online Review
    • CSIA ROADSHOW
    • Apply for CEUs
    • Military Benefits
    • Instructors
    • CSIA White Papers
  • Partner with Us
    • CSIA Accepted Products >
      • ChimFex Fire Suppressant
      • Creosote Buster Firelog
      • CSL Creosote Sweeping Log
      • Duraflame Firelogs
      • Duct Cleaners Supply
      • National Chimney
      • SaverSystems
    • CSIA Access
    • Donor Recognition
    • Sweep Away Cancer
  • Sweep Shop
  • About
    • MEDIA >
      • Annual Chimney Fire and Carbon Monoxide Statistics
      • News
      • CSIA Video Library
    • Mission & Leadership
    • Blog
    • Contact
    • Preferred Hotels
    • Affiliates & Resources
    • Refund Policy
    • Trademarks & Ethics Processes
  • CCS & CDET Login